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Delivery & Returns

Delivery Charges

Poole Farm Feed Centre currently only delivers to the UK Mainland.  This excludes: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

All items are delivered via next business day delivery courier services. Orders received by 10am will be delivered next business day. Our delivery charges are as follows:

Weight Price
0 -1 kg £4.99
> 1kg - 5kg £5.99
> 5kg – 20kg £6.99
Every additional kg up to 100kgs £0.35

These charges are fully inclusive of VAT.  A detailed VAT invoice is included with every purchase.

If delivery is required to any of the excluded areas or is a bulk purchase please contact us via the Enquiry Form on our Location & Contact page to obtain a postage quote.

And please remember that items can always be collected directly from our retail outlet, thereby avoiding all delivery charges.

Every effort will be made by the company to deliver goods within the period specified, however such dates will not constitute part of the contract.  Risk of damage to or loss of the item/items shall pass upon delivery.

Poole Farm Feed Centre reserves the right to change the delivery process and charges without notification.

Returns Policy

Poole Farm Feed Centre accepts returns provided items are returned within 14 days of original purchase date. Items must be returned in their original condition and packaging.

Items will not be deemed to have been returned until the company provides notification that they have been received at the returns address below.

We will provide refunds as follows:

(i) If the item is defective we will refund the full purchase price (including postage costs) as well as your postage costs in returning the item to us.

(ii) If the item is not defective we will refund the purchase price of the item but will not refund any postage costs incurred in sending out the item and its return.

Poole Farm reserves the right to recover all costs, loss, charges and expenses incurred in connection with items returned that are not saleable as new. 

Our address for returns is as follows:

Returns Department
Poole Farm Feed Centre Limited
Poole Farm
Poole Street
Great Yeldham
Halstead
Essex CO9 4HP

This does not affect your statutory rights.

Cancellation

If you wish to cancel any order you may do so at any time after an order has been placed. All notices of cancellation must be provided to us in writing.  You can notify us via the Enquiry Form on our Location & Contact page.

Customers cancelling orders following dispatch will incur full delivery and returns charges and be subject to our returns policy above.

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